So, your car is out of the factory warranty and you’re facing a $1000 repair. Don’t worry, there are ways to potentially get the repair covered or receive some assistance from the dealer or manufacturer. In this blog post, we will discuss the important information you need to emphasize when reaching out to the dealership management and manufacturer.
First of all, be prepared! This is critical. Obtain the Vehicle Identification Number (VIN) for your vehicle. I then recommend using the following information to write down your talking points before contacting the manufacturer’s customer relations department and dealership service management.
1. Brand Loyalty
Manufacturers value brand loyalty. They understand that it is more cost-effective to retain existing customers than to acquire new ones. If you have shown loyalty by purchasing your car from a dealership and have even bought another car from them, this gives you leverage when asking for help. Make sure to articulate your brand loyalty and emphasize your commitment to their products.
2. Dealership Loyalty
Having your dealership as your advocate can greatly increase your chances of receiving assistance. If you have been regularly servicing your car at the dealership, even if it may be more expensive, communicate this to the manufacturer. They will appreciate your commitment to maintaining your vehicle through their authorized service center.
3. Age and Mileage
The newer the vehicle and the lower the mileage, the more likely you are to receive assistance. If your car is just past the factory warranty period and has only a few thousand miles over the limit, the manufacturer may consider covering the repair if you ask. It is crucial to communicate that you are aware of the timing and mileage specifics to make a strong case.
4. Lack of Trust in the Car
If you have concerns about the safety or reliability of your car, it is essential to convey this to the dealer and manufacturer. Let them know that you or your family members hesitate to drive the vehicle due to trust issues. Manufacturers understand the importance of reliability and will not want negative publicity regarding their products. Highlighting your lack of trust can be a powerful argument in your favor.
5. Previous Assistance
If you have received assistance from the manufacturer in the past, it may be more challenging to get further help. However, if the repair is related to safety or a recurring issue, it is still worth making a request. Be prepared to explain why the current situation warrants additional assistance and emphasize the importance of resolving the problem for your peace of mind.
In conclusion, buying from a dealership and utilizing their service department can provide advantages when seeking assistance after the factory warranty expires. By leveraging brand loyalty, dealership loyalty, age and mileage factors, lack of trust in the car, and previous assistance, you can increase your chances of getting the repair paid for or at least receive some form of assistance. Remember to communicate these points effectively and make a compelling case for why you deserve their support.