When it comes to getting your car repaired, one of the most crucial factors that can greatly impact the outcome is the technician who works on your vehicle. At most auto repair shops, it is the technician who determines what needs to be fixed and how it should be fixed. This means that finding a skilled and trustworthy technician is essential in ensuring that your car receives the proper repairs and that you are not taken advantage of financially.
Unfortunately, not all technicians have the same level of integrity or expertise. Some may recommend unnecessary repairs simply because they can be done quickly and generate easy money. On the other hand, there may be repairs that should be done but are not suggested because they are more challenging or less profitable. Additionally, technicians have a significant influence on the cost of the repair. They often provide information on the labor charge, essentially writing their own paycheck.
I personally experienced the impact of technician influence at a dealership a few years ago when my wife’s car needed the instrument cluster replaced. The quote I received was exorbitant, as they intended to pull the entire dashboard to replace the instrument cluster. Fortunately, I was aware that the job did not require dash removal and only took an hour to complete. When I confronted the service advisor, he admitted that the labor time was provided by the technician, absolving himself of any responsibility. Not only was the labor time incorrect, but I also discovered that the instrument cluster could be repaired instead of replaced, saving me over $1500 on the repair.
So, how can you find a good technician? Just like in any business, there is a wide range of employees with varying skill levels. One of the best ways to vet a technician is to choose a reputable shop with positive reviews and then ask the service advisor who they would trust to work on their own mother’s car. Requesting that only that specific technician work on your car gives you the best chance of having your vehicle fixed correctly and quoted accurately. Although there may be a slight delay in getting the work done, it is well worth it for the peace of mind and potential cost savings.
Establishing trust with a technician is crucial. When you find a technician you can rely on, it significantly increases the likelihood of your car being repaired correctly and charged a fair price. Building a good rapport with your chosen technician can also be beneficial. Small gestures like providing donuts or showing appreciation for their expertise can help foster a positive working relationship.
In conclusion, the technician who works on your car plays a vital role in the outcome of your car repair. It is essential to find a skilled and trustworthy technician who will prioritize the necessary repairs and provide accurate quotes. By choosing a reputable shop and requesting a specific technician, you increase your chances of receiving quality service and avoiding unnecessary expenses. Remember, finding a technician you can trust is worth the effort and can save you both time and money in the long run.