Over the next six weeks I will list the options that you have to fix your car. I will briefly discuss the basics of each type of service provider allowing you with ideas to consider when making a decision on servicing your car. I will share nine types of service options in total. The three listed in this post are probably the most common types of shops that people use. In future posts I will go over each of the nine in more detail to provide you with insights including pros and cons that will alert you on things to look for in a shop. While you may receive quality service from any of these options it is important to use caution that they are making repair recommendations that are necessary and at a rate that is reasonable.
Dealership
A new car dealership specializes, and are widely considered the “experts”, in repairing specific automobile brands. Dealerships are the only option when making repairs under the new car limited warranty. Automobile manufacturers require dealers to meet technician training standards provided in regular factory-supported training.
Dealerships have factory-supplied repair information along with an inventory of special tools that are required to make some repairs. They also use parts supplied by the manufacturer, known as OEM (original equipment manufacturer) parts. Due to the support from the manufacturer, dealerships are often able to offer the best warranty on parts and labor. Some manufacturers even offer a lifetime warranty on their replacement parts through the dealer.
However, dealerships are often the most expensive option for car repairs due to the manufacturer’s requirements of facilities, training, tools, and parts.
Independent Shop
Independent shops have no affiliation to a specific manufacturer but often specialize in repairing several different lines of vehicles. They may or may not advertise that they focus on servicing specific brands such as German or Asian cars.
While there is technician training available to independent shop technicians, there are no requirements that the shop must meet, unlike in a dealership. Some independent shops repair any kind of car and even offer repair services for small engines or marine motors.
Independent shops may use OEM parts but often use aftermarket parts. Aftermarket parts are usually less expensive but may not have the same quality as OEM parts. The warranty offered by independent shops varies, usually dictated by the company they purchase the part from. The labor is often not covered.
Though independent shops may have technicians who have not had as much training, use aftermarket parts, and offer a less robust warranty, they may be less expensive than a dealership due to lower facility requirements.
Franchise Repair Shop
Franchise repair shops, such as Midas, Pep Boys, and Tires Plus, offer a wide array of repairs but are best for more basic services such as brakes, maintenance services, and tires. These shops may offer more flexibility in scheduling and, because of the simpler repairs, offer a quicker turnaround time.
Franchise shops may or may not make appointments and handle customers on a first-come-first-serve basis. Some repairs may have a lifetime warranty as a value-add, but because most work is wear-and-tear, the warranty is limited.
Technicians at franchise shops may not have significant formal training, often use aftermarket parts, require limited special tools, and have fewer franchise requirements. As a result, franchise shops are often less expensive than a dealership or independent shop.
Conclusion
Dealerships, independent shops, and franchise repair shops are the most common types of service facilities that people choose. They offer a wide range of services and can save you from having to visit multiple shops to get all the desired work completed.
Remember, regardless of the repair facility, they must earn your trust based on the individuals involved in the repair of your car. Consider factors such as training, parts used, warranty offered, and overall reputation when making a decision on where to service your car.